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Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability - (ENG) By Freeland, John G (A). Tata Mcgraw-Hill Publishing Compay Limited; New Delhi : 2004. SERIES: ;. [ISBN: 70586772]; [ EDITION: 00 ] [STACK/RACK NO: - 658.812 FRE U ] ; ( ACCESSION: 00061907); (DEPARTMENT: Generalia); (LOCATION: - SRS); TYPE: ; FORM: Printed; 
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