American Psychological Association
Patterson, Kerry, & Grenny, Joseph, & Mcmillan, Ron ( 2002 ). Crucial Conversations ( 00 ed. ). Mcgraw Hill Inc.
Modern Language Association
Patterson, Kerry and Grenny, Joseph and Mcmillan, Ron. Crucial Conversations . Mcgraw Hill Inc. 2002
Chicago Citation
Patterson, Kerry and Grenny, Joseph and Mcmillan, Ron. Crucial Conversations . 00 .New York
: Mcgraw Hill Inc, 2002.
American Medical Association
Patterson, Kerry and Grenny, Joseph and Mcmillan, Ron. Crucial Conversations . Mcgraw Hill Inc; 2002.
